Governance & regulatory information Board leadership and company purpose continued 2 Engaging with stakeholders and Board 3 Identifying and understanding key oversight stakeholder issues Taking on board recommendations from the Financial On pages 15 to 17 in our Strategic Report, we list matters that Reporting Council (FRC) and other guidance, this year we we know are important to our key stakeholders as a result of provide more detail about how our Executive Board, senior our various engagement methods. We do not formally ask management team and colleagues engage with stakeholders, our stakeholders to rank the list by importance, as this varies and explain more clearly how and when our Board members and we consider that our open communication and various have opportunities to engage directly with stakeholders. engagement channels (as described in the table on page 105) enable us to assess this effectively enough at present. Additionally, we share how and how often important stakeholder feedback is presented to the Board for debate Effectiveness of engagement and discussion, and we indicate where stakeholders haveaccess to independent reporting mechanisms. A summary of 4 different types of engagement and frequency of engagement is set out in the table on page 105. Further information On pages 32 to 33 in our Strategic Report, we share Group about how we manage our stakeholder relationships at the KPIs, sustainability KPIs and other measures relating to the operational level can be found in our Sustainability section effectiveness of our engagement that are routinely reviewed from pages 40 to 75. by management and the Board. Narrative on performance against Group KPIs and targets for each measure (where available) are reported in detail on pages 32 and 33. Sustainability metrics are presented on pages 42 to 43, with commentary on pages 44 to 75. For some measures, performance is not published owing to commercial sensitivity, or simply owing to their recent adoption. GROUP KPI 106 DUNELM GROUP PLC ANNUAL REPORT & ACCOUNTS 2021