DUNELM GROUP PLC - Annual Report and Accounts 2021 - Our business (12/230)

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Annual Report and Accounts 2021 - (222/230)DUNELM GROUP PLC - Annual Report and Accounts 2021 - Notes to the Parent Company Financial Statements (223/230)DUNELM GROUP PLC - Annual Report and Accounts 2021 - (224/230)DUNELM GROUP PLC - Annual Report and Accounts 2021 - (225/230)DUNELM GROUP PLC - Annual Report and Accounts 2021 - Other information (226/230)DUNELM GROUP PLC - Annual Report and Accounts 2021 - Advisers and contacts (227/230)DUNELM GROUP PLC - Annual Report and Accounts 2021 - Store listing (228/230)DUNELM GROUP PLC - Annual Report and Accounts 2021 - (229/230)DUNELM GROUP PLC - Annual Report and Accounts 2021 - (230/230) Our business Superstores Support SC Centre Customer CCCare Centre Manufacturing MCentre The joy of DND DistributionCentresDunelm HomeDelivery Network Hubs truly feeling at home SC DN We are the UK’s #1 homewares retailer, London with a growing presence in the furniture market. ENHANCED CUSTOMER PROPOSITION Our total retail system combines Dedicated Customer Care Centre the convenience of digital with 1 our friendly in-store services and currently operated remotely by local experiences. colleagues working from home, providing ‘on call’ service. UPGRADED CLICK & COLLECT with larger ranges and shorter Stores lead times. 175 mainly out of town, with many offeringmade-to-measure blind, curtain, shutterand accessories fitting service, and cafes.KEEPING CUSTOMERSENGAGEDthrough dedicated Facebook groups in our store communities. Colleagues 10,000+ IMPROVED HOME DELIVERY SERVICES through faster deliveries and flexible, named day options. Products 50,000+ Online transactions per year 12m+ DUNELM.COM 10DUNELM GROUP PLC ANNUAL REPORT & ACCOUNTS 2021 Our locaG tiiovcniuns sgt o hmie grh s-uquppa olritty