Stakeholder overview Colleagues Suppliers 10,000+ 200+ colleagues working in stores, distribution and manufacturing stock suppliers including 16 committed suppliers, sites and in our online and support operations. with further engagement along our supply chain. WHAT THEY CARE ABOUT WHAT THEY CARE ABOUT • Fair, non-discriminatory employment conditions, pay • Fair trading and prompt payment terms. and benefits. • Mutual operational improvements. • Training, development and career opportunities. • High ethical standards (to combat bribery, corruption • A safe place to work. and modern day slavery). • Diversity and inclusion networking. • Working in partnership to improve environmental • Responsible use of personal data. and sustainable sourcing. • A business that listens and takes action. • A business that treats them fairly. • A business they trust and are proud to work for. • A business they are proud to supply. WHY AND HOW WE ENGAGE WHY AND HOW WE ENGAGE Being a great place to work and to shop go hand in hand. We We do not manufacture the vast majority of products that engage with our colleagues to understand how best to retain, we sell. Therefore we need to maintain relationships with motivate and reward them, how to look after their wellbeing, suppliers and manufacturers worldwide who can meet our and how to make better decisions for our customers, store high standards. We are a demanding yet fair customer who communities and long-term growth. We run an engagement aims to meet agreed terms and conditions. We work closely survey twice a year and relaunched our independent with our committed suppliers to develop long-standing whistleblowing hotline. All colleagues are represented relationships and business growth opportunities through through our National Colleague Voice (NCV) (see pages 111 regular engagement. We interact with these suppliers and 112) and can engage with management through weekly through several teams, including our Design and Quality and CEO communications and ourtwo-way ‘always on’ ‘Home Sourcing departments, and further down key supply chains Comforts’ intranet. Regular colleague huddles take place in through our supplier auditing processes. every store and by each department head. BOARD ENGAGEMENT BOARD ENGAGEMENT AND OVERSIGHT AND OVERSIGHT • Regular and ad hoc store and site visits (impacted • Annual supplier conference (attended by Chairman by Covid-19 in FY21); annual conference for store and Executive management); some suppliers invited managers and senior support colleagues (attended by to annual conference for store managers and senior Chairman, CEO, CFO and Company Secretary). support colleagues (also attended by Chairman, CEO, • Regular NED/CEO attendance at NCV meetings. CFO and Company Secretary). • Update on colleague matters is presented at every • CEO and Deputy Chairman meet regularly with Board meeting. suppliers; supplier interests championed by Deputy • Measures routinely monitored by the Board: Colleague Chairman. net promoter score* (formally updatedtwice a year), • Measures routinely reviewed by the Board:supply chain CO emissions*,number of reportable accidents under whistleblower issues, ethical trading/modern slavery 2 and supplier payment terms updates, % Tier 1 factory RIDDOR, Bribery Act training compliance, gender pay gap disclosure, internalpromotions (% home-grown base auditing/low-medium risk audit performance, talent), colleague turnover, reportable data breaches, % responsibly sourced products containing cotton, colleague engagement survey results, colleague timber, animal-derived products and palm oil, new dashboard results, NCV meeting feedback, hotline plastics policy/measures, CO emissions*.2 issues and whistleblowing reports. Measures in bold are reviewed at every Board meeting; others at least once a year. * Denotes GROUP KPI 16 DUNELM GROUP PLC ANNUAL REPORT & ACCOUNTS 2021