Shareholders Other stakeholders 1,000+ In addition to the Group’s key stakeholders we have others with whom our Board and/ shareholders, including Adderley family members, key or senior management interact regularly. financial institutions and private investors, including Dunelm We have a trusted team of professional colleagues. advisers (for example, brokers, financial PR, accountancy firms and recruitment, environment and sustainability advisers); WHAT THEY CARE ABOUT the majority of our stores are leasehold • Long-term value creation and growth opportunities. premises, and so we have relationships • High-functioning Board and senior executive team. with many landlords; we have a number of • Financial stability and disciplined management. supplier partners who provide services to us in logistics, technology and construction/store • Culture and shared values conducive to good governance development. and long-term growth. • Transparency and acting fairly between shareholders. We also have relationships with regulators, • Reputation for high standards of business conduct. including Leicestershire and Charnwood • Increasing focus on ethics and sustainability. County Councils with whom we have a Primary Authority relationship and • Climate change and biodiversity risks and opportunities. other bodies such as the Health and Safety Executive, Trading Standards and WHY AND HOW WE ENGAGE Environmental Health Officers. We also Continued access to capital is important if we are to engage with national, regional and local achieve our long-term aspirations. We work to ensure that media, and social media influencers. Our our shareholders and their representatives have a good approach to all our stakeholders is to seek understanding of our strategy, business model, investment to build long-term relationships based opportunities and culture, and we aim to be transparent on fairness and respect, and to meet our and comply with shareholder governance requirements. contractual obligations, consistent with our Shareholder engagement is a Board affair. Code of Business Conduct and our shared values. POLICY BOARD ENGAGEMENT STAKEHOLDER FEEDBACK? AND OVERSIGHT All key stakeholders can provide direct • Results announcements/presentations (CEO, CFO feedback via several channels and any and NEDs); investor/analyst meetings (CEO and CFO); major concerns arising from these would be governance presentation (Deputy Chairman, NEDs and escalated to the Board. Examples include Company Secretary). our Facebook pages and ‘How did we do?’ • Whole Board at the AGM. feedback for customers; a confidential and independently-run whistleblowing hotline for • Measures routinely reviewed by the Board:analysis of suppliers and colleagues, and shareholder share price and share register movements; dividend feedback through our brokers and financial PR and total shareholder return, diluted earnings per consultants. Colleagues can post unfiltered share*, free cash flow*, profit before tax*, twice-yearly messages/questions on our ‘Home Comforts’ feedback from results presentations and investor intranet and can discuss issues directly with meetings, AGM feedback and voting from shareholders Board and Executive Board members through and proxy agencies, bank covenant compliance, CO2 our National Colleague Voice. emissions*, customer/supplier sustainability measures. GOVERNANCE PAGE 105 Measures in bold are reviewed at every Board meeting; others at least once a year. * DenotesGROUP KP I DUNELM GROUP PLC ANNUAL REPORT & ACCOUNTS 2021 17 STRATEGIC REPORT GOVERNANCEFINANCIAL STATEMENTSOTHER INFORMATION