CIRCULAR ECONOMY – Better for your home CIRCULAR ECONOMY PAGE 52 RESPONSIBLE SOURCING PAGE 56 Take-back Responsible Cotton Policy, Responsible Timber POLICY • 50% of own brand products for which we offer LTIP Policy, Ethcal Code of Conduct, Responsiblei an easy-to-use take-back service by FY24. Animal Welfare Policy, Slavery and Human Trafficking Statement NEW Cotton PLASTICS AND PACKAGING PAGE 54 • 80%of own brand cotton products to meet our LTIP Plastics and Packaging Policy POLICY ‘More Responsibly Sourced Cotton’ standard by FY24. Less packaging Timber • Reduce own brand plastic packaging by 10% NEW • 100% of timber from legally harvested sources. by FY22 and by 20% by FY24. • 50% of all timber products used in Dunelm own brand product to LTIP meet our ‘More Responsibly Sourced Timber’ standard by FY25. Better packaging • Own brand plastic packaging to contain average 30% recycledPalm oil content by FY22 and 50% by FY25. • All Dunelm and Pausa own brand products that contain palm oil • Own brand cardboard packaging from 100% sustainable sourcesto be 100%sustainably sourced (RSPO). by FY25. Ethical assessment • Own brand packaging to be 100% recyclable by FY25. NEW • 100% of Tier 1 factory base for own brand products with audit Closed loop packaging no more than two years old. • Launch a plastic packaging take-back scheme by FY25. NEW • 90% low- or medium-risk audits. • Ensure there is a full-closed packaging loop, NEW reproducing Dunelm packaging by FY30. COMMUNITY – Better for our people CUSTOMERS PAGE 63 HEALTH AND SAFETY PAGE 72 Privacy Policy POLICY Health & Safety Policy Statement POLICY Customer growth GROUP KPI Colleague safety • Grow active customer base • Reduce reportable accidents (under RIDDOR)1 year on year. STORE COMMUNITIES PAGE 65 Community fundraising ANTI-BRIBERY, ANTI-FRAUD AND TAX EVASION • Exceed previous year’s charitable funds raised. PAGE 75 Anti-Corruption and Anti-Bribery Policy, Code POLICY COLLEAGUES PAGE 66 of Business Conduct, Group Tax Strategy Equality and Diversity Policy, Whistleblowing POLICY Colleague training Polic, Slavery and Human Trafficking Statement,y • 100% of targeted training completed relating to Ethical Code of Conduct anti-bribery, anti-fraud and tax evasion. Colleague engagement BONUS • Improve colleague engagement score (eNPS) year on year. 1. Reporting of Injuries, Diseases and Dangerous Occurrences Regulations 2013 (RIDDOR). DUNELM GROUP PLCANNUAL REPORT & ACCOUNTS 2021 43 STRATEGIC REPORT GOVERNANCEFINANCIAL STATEMENTSOTHER INFORMATION