PALM OIL Global demand for palm oil comes at a cost. Oil palm trees only grow in the tropics and the conversion of forests to large-scale oil palm tree plantations risks unbalancing habitats for many endangered species and reduces the role of tropical forests in combatting climate change impacts. Very few ofour products contain palm oil: for example, it is present in food products served in our Pausa cafes and in fragrances used in candles and home diffusers. At the end of FY21, 94% of palm oil used in Dunelm own brand and Pausa products was certified by Roundtable on Faux leather Sustainable Palm Oil (RSPO) – globally recognised as a leading standard in this area. Our assessments are carried out by an independent third party. Our policy is available on our corporate website. Our aim – wherever possible – is to substitute real leather with high performing POLICY polyurethane (PU) leather that provides equivalent durability and product quality (and ANIMAL-DERIVED PRODUCTS can be recycled). Currently, no real leather is used in Dunelm-branded products. Although we aim to seek alternatives if possible, some materials used in our products come from animals, including sheepskin and leather (used predominantly in furniture ranges), and down, feathers, wool and animal hair (used in quilts, pillows, cushions and upholstery). Our Animal and Welfare Policy (available on our website) is unequivocal – we only use humanely- sourced materials, which are a by-product of the food industry (primarily meat production) and from conventionally farmed animals. Our policy is guided by the Farm Animal Welfare Committee’s Five Freedoms. No products may be sourced from endangered species as per the Convention on International Trade in Endangered Species of Wild Fauna and Flora (CITES) or the International Union for Conservation of Nature’s (IUCN) Red List of Ecosystems, and we ban imports from certain countries where poor practices have been identified, for example, in the tanning process. All cosmetic and household products and ingredients must be approved by the BUAV/Cruelty Free under the Humane Cosmetics Act. Our policy is available on our corporate website. POLICY M‘or e responsiblyWe have introduced ‘more responsibly sourced’ cotton sourced’ into our latest range of duvets and pillows — some of which also contain recycled polyester and feathers. DUNELM GROUP PLCANNUAL REPORT & ACCOUNTS 2021 61 RSPO certified STRATEGIC REPORT GOVERNANCEFINANCIAL STATEMENTSOTHER INFORMATION