Sustainability COMMUNITY Better for people Relevant Our commitment UN SDGs To deliver joy to our customers and local communities, we need to look after and out for our colleagues, keep them safe, be mindful of their mental and physical wellbeing, and help them develop to the best of their ability. We are responsible for our customers’ safety in store, and we need to ensure that our shared values are understood and followed across the Group. In this section we focus on colleagues, customers and store communities, with our approach to the welfare of workers in our product supply chain covered on pages 73 to 74. Who is Executive Board sponsor: Terri Westlake, Customer Director (Community); Amanda Cox, People and responsible Stores Director (Colleagues); Dawn Durrant, Company Secretary (Health and Safety and Anti-Bribery) Key Dunelm Marketing, People, Finance, Operations, Procurement, Supply Chain, Health and Safety, Company functions Secretariat involved Links to Competition, market and customers principal risksPeople and culture Regulatory and compliance Links to Trusted colleagues foundations Brilliant stores Sustainable in everything we do Awards and 2018 Employer of choice (Best place to work) recognition 2019 Top 20 (Happiest place to work) Retail Week 2021 Glassdoor(oneof the highest-scoring retailers) Key Customers, colleagues, store communities, suppliers stakeholders/ relationships affected Stewardship We were one of the first 50 retailers to sign up to the British Retail Consortium (BRC) Diversity and Inclusion Charter in March 2021 that commits us, among many other things, to make our CEO accountable for diversity and ensure there is no bias in our recruitment process. Our Head of Health and Safety, Risk and Insurance is a member of the Health & Safety Forum – a group of around 70 UK retailers, whose aim is to reduce the risk of harm to colleagues and customers in the retail environment. He also sits on the BRC’s health and safety group, which helped shape the UK Government’s guidance and policy documents for safe store opening during the Covid-19 crisis. 62 DUNELM GROUP PLC ANNUAL REPORT & ACCOUNTS 2021