One of the UK ’ s top – ten coffee shops 19 tonnes Our coffee and tea are certified byRainforest Alliance, which benefits of coffee sold in FY21farmers, forest communities, and indigenous people around the world. 90,000+ We have our own, bespoke coffee Water refills ? blends and our coffee bags arelined with sugar cane, making hot drinks served a weekthem recyclable. 145 of our 152 in-store Pausa cafes are linked to the Refill app so that our customers know they can refill their own water containers with free tap water, eliminating single-use plastics. The Refill campaign is run by the organisation City to Sea, which aims to reverse the trend for disposable items, and reduce plastic pollution in our oceans. 145 Pausa cafes are linked to the Refill app Our Pausa cafes serve customers, colleagues and, increasingly, local communities who use them as meeting hubs. Celebrating Pride month In June 2021 we supported the work of three charities: Mind Out,Switchboard and Stonewall onCompostable cups dunelm.com and raised awareness by labelling Pausa cafe products.In our Pausa cafes, all take-away hot beverages are served in durable cups made from plant-based materials. We are reviewing all Pausa packaging to see where else we can improve, for example, by ditching loose wrappers on individual products. 64DUNELM GROUP PLCANNUAL REPORT & ACCOUNTS 2021 a t i nD r g i n s k u i n s tg a a i n n d a b l y e