Sustainability COMMUNITY continued Health and safety We want to ensure the safety and wellbeing of our customers, our colleagues and all our visitors. This is a Group-wide focus with stringent policies PERSONAL SECURITY and procedures implemented at all levels of the business. Another priority was to support the personal security of our store colleagues, to address POLICIES AND PROCEDURES the regrettable societal increase in aggressive Our Board is responsible for the creation and and, sometimes, violent public behaviour. We implementation of our health and safety policy and successfully introduced body-worn cameras and a procedures, which is available on our corporate radio assistance system for colleagues in our stores website. Health and safety is a standard agenda and provided bespoke training for colleagues. Our item at every Board and monthly Executive Board CEO, Nick Wilkinson, also supported the BRC call meeting, supported by a monthly report and for a statutory offence for assaulting, threatening, a formal annual presentation from the Group’s or abusing a retail worker to be introduced. Health and Safety Manager. SUPPLIER H&S POLICY Health and safety management responsibility in our supply chain is explained in our Ethical Code COVID-SAFE PREMISES of Conduct and sets out requirements for all our suppliers. Compliance with this policy is monitored Our priority this year was continuing to ensure that through our ethical auditing programme and our premises are Covid-safe for our colleagues, ongoing due diligence which includes fully customers and visitors. We continued to adopt at unannounced spot checks (pages 56, 72 and 73). least the minimum UK Government requirements, as supplemented by the British Retail Consortium MONITORING AND PERFORMANCE industry standard. In the year this included the implementation of workplace Covid testing across Details of accidents, including those which we all sites. We continued to adopt a ‘safety first’ are required to report to regulatory authorities approach, including for example maintaining (RIDDORs), and health and safety audit results two-metre distancing requirements for colleagues are sent to our Executive Board and Group Board despite the guidelines being relaxed. We are every month. In FY21, our reportable accidents pleased that we consistently received good under RIDDOR reduced to 27 (FY20: 31). feedback from colleagues and a 95% ‘How safe did you feel?’ rating from our customers. Number of reportable accidents under RIDDOR1 33 31 29 27 27 2017 2018 2019 2020 2021 1. Reporting of Injuries, Diseases and Dangerous Occurrences Regulations 2013 (RIDDOR). 72 DUNELM GROUP PLCANNUAL REPORT & ACCOUNTS 2021