We relaunched our independent are sent directly to our H&S Manager whistleblowing helpline in June 2021 and Company Secretary who track which we promoted through posters, cases through to resolution. After wallet cards and our colleague intranet. investigating the 28 reports received, no unlawful activity was established. Our programme is run by an We had three reports to the helpline independent third party, guarantees in respect of supplier practices, S‘peak Up’ anonymity and has been promoted to one of which revealed previously report concerns about wrongdoing unknown breaches of our ethical and unsafe or illegal working practices Code of Conduct (use of undeclared whistleblowingprogramme (rather than general grievances that weencourage colleagues to take up withand unaudited factories); these havebeen investigated and are in the line managers or our People Team in course of being resolved. the first instance). Anonymous reports Anti-corruption, anti-bribery Our tax strategy and tax evasion Consistent with our shared values and approach We are committed to acting legally, fairly to governance, Dunelm is committed to full and honestly in all our business dealings and compliance with all statutory obligations and full relationships. We have a zero-tolerance approach disclosure to tax authorities. We do not operate to bribery, corruption, fraud and tax evasion. in any ‘tax havens’ nor use any tax avoidance We apply our policies across all our operations schemes. In FY21, our total tax contributions were and require our suppliers to commit to apply the £157.8m. Further information is in our Group Tax same or equivalent policies. Risks to the business Strategy on corporate.dunelm.com and in the associated with non-compliance, together with the Financial Review on page 38. detailed procedures in place to comply with the Bribery Act 2011 are set out in our Anti-Corruption Supplier payments and Anti-Bribery Policy, available on our website. Review of controls in place is a standing agenda We aim to deal with our suppliers in an open and item for our Audit and Risk Committee and we honest way and require all our suppliers to sign measure the level of internal training every year. our standard terms and conditions in advance of commencing trade. POLICY In 2021, 77% (2020: 94%) of eligible colleagues As a large business, our twice-yearly payment (over 1,000 peple)o completed initial or refresher information remains in the public domain and is training. We have moved to a new training platform summarised below. The average time taken to and will renew our focus in this area in FY22. Online pay suppliers in the period was 45 days (FY20: 46 training is mandatory for colleagues in support days), and we consistently paid 99% of our invoices sites, and our manufacturing and customer contact within agreed terms (FY20: 98%). centres. Additionally, the following colleagues receive personal training: all new starters in Payment statistics the Dunelm Leadership Team, commercial and procurement reams, and selected individuals 100 in the finance team and other departments 80 with responsibility for awarding contracts. As 60 mentioned above, all colleagues and suppliers 40 are encouraged to report any potential wrongdoing via our ‘Speak Up’ programme. 20 0 H2 2021H1 2021H2 2020H1 2020H2 2019H1 2019H2 2018H1 2018 Invoices paid within 30 days (%) Invoices paid within 60 days (%) Average time taken to pay invoices (days) DUNELM GROUP PLCANNUAL REPORT & ACCOUNTS 2021 75 SPEAK asIpvf ayeioalakub uslpee e2 I 4ot’s/r7 fsruescecpR,o oeseecnntcp uwficroeredoarnrnetgndmrHe nd oapywkosowerc oet t iaonie’runge, r UP STRATEGIC REPORT GOVERNANCEFINANCIAL STATEMENTSOTHER INFORMATION 9.43.999.77.898.76.892.51.794.89.790.215.790.110.690.010.59