Principal risks and uncertainties key Increasing No change Decreasing New Risk How we mitigate Progress in FY21 REGULATORY AND COMPLIANCE• Policies and training in place in respect• The health and safety team continue of key compliance areas. These are to play a leading part in our response Description regularly reviewed and updated. to the Covid-19 crisis. Through each Fines, damages claims and reputational • Operational management is phase of the crisis we have developed damage could be incurred if we fail to responsible for liaising with the and implemented safe physical comply with legislative or regulatory Company Secretary and external measures and processes at our stores, requirements, including consumer law, advisers to ensure that new legislation warehouses, vehicles, manufacturing health and safety, employment law, GDPR is identified and relevant action taken. site and offices. and data protection, Bribery Act, or • Dedicated Group health and safety • Installed new security locks on competition law. function to oversee this aspect of single knife products and refreshed compliance. our Challenge 25 training material Link to strategy: and updated our policy. Continued Customer understanding • Training on the requirements of the programme of test audits with pass Sustainability Bribery Act and competition law is in rates above industry average. place for all relevant colleagues and Performance indicator: policies are communicated to • Implemented procedures and policy Prosecutions and other regulatory action all suppliers. on use of independent contractors to Executive responsibility: • Whistleblowing procedure and comply with legislation introduced in Company Secretary independently administered helpline April 2021 to ensure that appropriate which enables colleagues to raise tax and NI is paid by all workers. Reports to: concerns in confidence. • Continued focus on compliance Chief Financial Officer training for all colleagues. New learning Impact compared to FY20: Board oversight: and development system launched to • Monthly Board report on health enable easier digital access. and safety, GDPR compliance and • Continued to strengthen governance whistleblowing. of food safety in Pausa cafes including • Health and safety reviewed in depth refreshed hygiene and allergen by the Board at least annually. training, guide available on a newly created tablet-based app in store. • GDPR and Bribery Act are standing • Launched a new module for food Audit and Risk Committee agenda safety, hygiene and allergen training items. in our Pausa cafes and implemented • Non-compliances reported by the a tablet-based allergen app in store Company Secretary by exception. to strengthen the robustness of our allergen information. DUNELM GROUP PLCANNUAL REPORT & ACCOUNTS 2021 85 STRATEGIC REPORT GOVERNANCEFINANCIAL STATEMENTSOTHER INFORMATION